Councillors and committees

Agenda and decisions

You can view the individual reports for this meeting by selecting the headings from the numbered list of items at the bottom of this page. Alternatively you can view the entire agenda by selecting 'Agenda Reports Pack' below.

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Contact: Gary Marson, Democratic Services Team Leader  Tel: 0208 547 5021/email:

No. Item


Public Questions

A period of up to 30 minutes for public questions on matters relevant to the Committee’s remit which are not related to items featuring on the agenda. Advance notice of questions is preferred but not essential.


Apologies for Absence and Attendance of Substitute Members


Declarations of Interest

Members are invited to declare any disclosable pecuniary interests and any other non pecuniary interests (personal interests) relevant to items on the agenda



To confirm the Minutes of the meeting of the Committee held on 5 February 2019.



Customer Service Improvement Plan and Customer Access Strategy pdf icon PDF 76 KB

To provide an update to the Committee on progress with implementing the Customer Access Strategy.




1)    work to improve the Council’s responsiveness to the community through the implementation of the Customer Access Strategy be endorsed, including:

·         improving the Council’s website through co-design with residents, businesses, partners, Members and colleagues.

·         redesigning services end to end to ensure to improve responsiveness through all

·         channels including face to face, phone, website and through social media including Contact Kingston.

·         focusing on performance to ensure we deliver a consistent service to the community we serve.

2)     A further progress report be presented to the Committee in six months,  prior to implementation of the new website.



Statement of Community Involvement pdf icon PDF 83 KB

To authorise consultation on the revised draft Statement of Community Involvement which explains how the Council will involve residents and other interested parties in producing planning policy and guidance documents and determining planning applications.

Additional documents:




1. Authority be granted for a public consultation for a period of four weeks on the revised draft Statement of Community Involvement at Annex 1 to the agenda.

2. prior to consultation, the Assistant Director of Strategic Planning and

Infrastructure, in consultation with the Portfolio Holders for Resident

Engagement, Planning Policy & Culture and Heritage and the Chair of the

Development Control Committee and the relevant Opposition spokespeople, be given delegated authority to make minor amendments to the revised Statement of Community Involvement.


Kingston BID 4 - Ballot pdf icon PDF 186 KB

To approve the commencement of the ballot process for Kingston First (Business Improvement District 4).

Additional documents:




1. The Kingston First (BID 4) ballot process commence and the Returning Officer appoint the Electoral Reform Services to make ballot arrangements; and

2. The Director of Growth, in consultation with the Leader and relevant opposition spokesperson, be given delegated authority to vote ‘yes’ in the Kingston First (BID 4) ballot process subject to the ballot offer being satisfactory.


Urgent Items Authorised by the Chair

To consider any items which, in the view of the Chair, should be dealt with as a matter of urgency because of special circumstances in accordance with S100B(4) of the Local Government Act 1972.


Exclusion of Press & Public

The following resolution is included if any exempt matter is to be considered at the meeting for which the Committee wish to resolve to exclude the press and public:


To exclude the public from the meeting under Section 100(A)(4) of the Local Government Act 1972 on the grounds that it is likely that exempt information, as defined in paragraph *….of Part I of Schedule 12A to the Act, would be disclosed and the public interest in maintaining the exemption outweighs the public interest in disclosing the information.


(*relevant regulatory paragraph to be indicated)